Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dwfazio59@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dwfazio59@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dwfazio59@gmail.com.

QuantumGear Return and Refund Policy

Effective Date: August 14, 2025

At QuantumGear, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

You may return most new, unopened items within 30 days of delivery for a full refund.
To be eligible for a return, items must be unused, in the same condition that you received them, and in the original packaging.
To initiate a return, please contact us at dwfazio59@gmail.com or call 213-592-8382 with your order details.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within 7-10 business days.
Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning the item, unless the return is due to our error.

Exchanges

If you need to exchange an item for the same product due to damage or defect, please contact us at dwfazio59@gmail.com or 213-592-8382 within 30 days of delivery.

Non-Returnable Items

Gift cards, downloadable software, and some health and personal care items cannot be returned.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at dwfazio59@gmail.com or 213-592-8382. We will work quickly to resolve the issue by providing a replacement or refund.

Contact Us
If you have questions about returns or refunds, feel free to reach out:
Phone: 213-592-8382
Email: dwfazio59@gmail.com